Shipping policy
Thank you for shopping with Theshinestone. We are committed to delivering your jewellery safely and on time.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order has been dispatched.
Shipping Time
- Within India: Estimated delivery in 3–7 business days, depending on your location.
- Delivery times may vary during peak seasons, public holidays, or due to unforeseen courier delays.
Shipping Charges
- Free shipping on eligible orders (if applicable).
- Any shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment's progress.
Delivery
Please ensure that the shipping address and contact details provided are accurate. Theshinestone is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed or Lost Shipments
While we work with trusted courier partners, delivery timelines may occasionally be affected by weather conditions, natural disasters, or other unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our support team, and we will assist you in tracking your shipment.
Damaged Package
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product so we can investigate and provide a suitable resolution.
Contact Us
For any shipping-related questions or assistance, please contact our customer support team.
